How can we help?
Find answers to common questions about your Patent Prints order. If you need a hand, send us a message using the form below.
Frequently asked questions
How do I check on my order?
Your order confirmation email includes your order reference and a summary of your purchase. We’ll contact you if we need any additional information about your order.
How long does shipping take?
Orders are prepared for shipment after purchase. Shipping times can vary; if you have a question about a specific order, use the contact form below and include your order reference.
Can I request a different size or a specific patent?
Yes. Choose “Custom patent print” in the form and tell us the patent, size, or design you have in mind. We’ll review your request and get back to you.
Can I change my shipping address?
If you need to correct an address, contact us as soon as possible and include your order reference. We can’t guarantee changes after an order has been prepared or shipped.
Where can I find my order number?
Your order reference appears in your order confirmation email. If you contact us about an order, include that reference when possible.
What if I didn’t receive my confirmation email?
Check your spam or junk folder first. If it’s still missing, send us a message with the email address used at checkout and the approximate time of purchase. Don’t include payment card details.
Still have a question?
Send us a note and we’ll follow up by email. Please don’t include payment card numbers or other sensitive information.
Submitting this form opens your email app with the message prepared; it does not send automatically.